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Frequently Asked Questions (FAQ)
What sets Wyndham apart?

Wyndham Vacation Ownership, a subsidiary of Wyndham Worldwide, is committed to delivering the exceptional level of service inherent in our Wyndham brands. We are empowered to meet or exceed the expectations of our owners, prospective owners and colleagues with each and every interaction.

Our companywide service initiative, Count On Me!®, reflects our individual responsibility and accountability for consistently delivering great service. We embrace the principles of the program at all levels of our organization. And according to our 2013 Guest Satisfaction Survey results, 91 percent of our owners and guests were satisfied with the vacation experience at our resorts.

We can be counted on:

  • To be responsive to your needs
  • To be respectful in every way
  • To deliver a great experience

We maintain an unwavering focus on the end result — to deliver the best-in-class service our owners and guests have come to expect from Wyndham Vacation Ownership.

What are our Core Values?

At Wyndham Worldwide, we feel strongly that it is our responsibility to do what we can to improve the world around us. We strive to accomplish this through our core values to act with integrity in all that we do; respect everyone, everywhere; provide individual opportunity and accountability; improve our customers' lives; and support our communities. We achieve these through Company initiatives like Wishes by Wyndham, Wyndham Green, Count On Me! and cultivating a workplace that encourages and embraces diversity and inclusion in every aspect of our business.

How do we give back to our communities?

It is because of our belief to support our communities that Wishes by Wyndham was created. As the philanthropic program of Wyndham Worldwide and its family of brands, Wishes by Wyndham is designed to fuel our company to fulfill our duty as a dedicated corporate citizen who makes meaningful and positive impacts in the communities where we live, work and play. Wyndham Vacation Ownership has adopted SeriousFun Children’s Network as our signature charity. With locations around the world, SeriousFun Children’s Network camps provide a carefree, nurturing, physically safe and medically sound setting for children with serious illnesses to experience the magic of camp — and just be kids. In addition, we provide food collection boxes in the lobby of our resorts for owners to donate leftover, unopened items from their vacations which are then distributed to local shelters and food kitchens. Owners can also gift unused points for charitable organizations Vacations for Vets and Make-A-Wish®.

How do we make sustainability a priority?

Wyndham Vacation Ownership understands that its business activities impact the earth and remains committed to continue its efforts to conserve resources, preserve natural habitats and prevent pollution.

As part of Wyndham Green, CLUB WYNDHAM resorts have adopted innovative practices, including the use of green housekeeping chemicals and detergents, energy saving lighting and water saving devices, in-room Arbor Day coffee that benefits the Rain Forest Rescue® program and in-room amenities that are biodegradable and delivered in fully recyclable packaging. We have also implemented sustainable programs at our corporate facilities which earned us a gold certification by the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED) program for our headquarters in Orlando, Florida.

We continue to adopt best practices and build a culture that always strives to improve and sustain our positive environmental results over time.

How do we make diversity and inclusion a priority?

Wyndham Vacation Ownership cultivates a workplace that encourages and embraces diversity and inclusion in every aspect of our business. We fully engage our diverse group of associates and utilize our differences to meet business needs, creating an atmosphere of mutual respect and appreciation. We also value diversity in the businesses that support us. We enhance our supply chain by building partnerships with both diverse (minority- and women-owned businesses) and non-diverse suppliers. With each product or service we buy, we are helping to support and encourage minority, women-owned and other diverse businesses in the many communities in which we operate.

We welcome you to learn more about CLUB WYNDHAM by visiting a resort or contacting us.

How can I access CLUB WYNDHAM resorts as a non-owner?

Exceptional CLUB WYNDHAM vacation resorts are offered by Wyndham® Extra Holidays and are located in the most desirable vacation destinations in the United States and beyond. From historic small towns to bustling urban cities to relaxing Caribbean, Fiji and Hawaiian islands, there is an abundance of vacation spots for you to explore and discover.

How does Wyndham Extra Holidays fit in the Wyndham family?

Wyndham® Extra Holidays is a specialized provider of rental vacation accommodations and a part of Wyndham Vacation Ownership, which is headquartered in Orlando, Fla. Wyndham® Extra Holidays specializes in offering quality vacation accommodations throughout the United States, including Hawai‘i, the U.S. Virgin Islands, Canada, Fiji and Puerto Rico.